Soon: Ombudsman for all air travel complaints
The civil aviation ministry is planning to appoint an ombudsman for the entire airline industry with whom harassed passengers can lodge their complaints against airlines. Confirming this, well-placed ministry sources said it had been asking all airlines for the past several months to set up their own ombudsmen but that these requests had fallen on deaf ears.
The ministry has now scheduled a meeting with the airlines on the issue, and this is expected to take place within the next couple of weeks. The directorate-general of civil aviation may also be asked by the ministry to formulate a civil aviation requirement (CAR) on the appointment of an ombudsman for the entire airline industry. It is being felt that this would give much-needed powers to the ombudsman to ensure that passengers with genuine grievances get justice.
To read the full article, click here...
To read the ePaper, visit: http://epaper.asianage.com
The ministry has now scheduled a meeting with the airlines on the issue, and this is expected to take place within the next couple of weeks. The directorate-general of civil aviation may also be asked by the ministry to formulate a civil aviation requirement (CAR) on the appointment of an ombudsman for the entire airline industry. It is being felt that this would give much-needed powers to the ombudsman to ensure that passengers with genuine grievances get justice.
To read the full article, click here...
To read the ePaper, visit: http://epaper.asianage.com
Labels: air travel, airline industry, civil aviation requirement, complaints, Ombudsman, passengers
posted by PressMart Team @ 10:35 AM
1 Comments
1 Comments:
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